Frequently Asked Questions
Thank you for visiting our Frequently Asked Questions page. Below you will find helpful answers to some of the most commonly asked questions from our clients. If your particular question has not been answered, please use our Contact Us link or Tel: 800-806-6236 (U.S. and Canada), 001-919-469-9434 (International), Fax: (919) 469-5743 or email us at info@ProductSafeT.com and one of our friendly client support representatives will be more than happy to assist you.
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About Us |
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Services |
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Ordering |
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Miscellaneous |
What if the Standard changes after I buy a piece of test equipment?
Do you have information or keep a library on agency specifications?
Is it true there are some suppliers that are selling equipment that isn't right? Why?
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Contacting Us |
What's the easiest way for me to be added to your mailing list?
Who do I contact for parts, manuals and technical information?
A. Educated Design & Development
Q. How long has ED&D been in business and where can I obtain some background information on your company?
A. We have been in business since 1989. We are a privately held corporation. Some basic background materials on our company can be found here on our web site in the “About Us” section or by calling our Client Support Center.
Q. I've seen ED&D mention they are an "award-winning" company...what awards has ED&D won?
A. ED&D is proud to announce they have just been named to the 2002 Deloitte & Touche NC Fast50 for the 7th straight year! ED&D received its first of seven consecutive awards in 1996. The award is presented to high technology companies in technology states that have demonstrated high-level revenue growth over a five year period
Additionally, in the year 1998 ED&D was awarded a Deloitte & Touche Fast500 recognition as one of the 500 fastest growing high technology companies in the United States. The list appeared in the prestigious Forbes magazine. (View Awards)
Q. Is it true that ED&D is the only supplier of Product Safety Test Equipment with expertise in Product Safety?
A. Yes. Former UL Engineers founded ED&D. In addition, product safety experts staff ED&D. Our Technical Service Department is staffed by University degreed engineers - - No other supplier has any expertise in safety.
Q. What type of technical, instruction or training materials can you provide?
A. In addition, we offer consulting and training services. We employ experts in Product Safety. In fact, the IEEE uses us to provide a Product Safety Seminar at their annual IEEE EMC International Symposiums.
Q. Do you have any schools or seminars on safety testing?
Yes, ED&D is a leader in providing educational services to its clients. We can provide you with a custom on-site school as well as training materials for your staff. Contact our client Support Center for more information or click here.
Q. Where can I see your products?
A. ED&D is the most active tradeshow exhibitor in this industry. Therefore, you can see us at a number of events local to you. Some of the events we exhibit at include IEEE EMC, MD&M West, MD&M East, EOS/ESD, Wescon, and NPSS. Call for details.
Q. Do you accept Visa or MasterCard as payment?
A. Yes we do. In addition, we are now accepting American Express as well. Call our Client Support Center for information.
Q. Can I e-mail you orders?
A. Yes, please leave us complete billing and shipping information, method of preferred payment, a purchase order number and a phone and fax number to contact you should we need to.
Q. Do you offer discounts?
A. Yes. Your order history has the biggest effect on the amount of the discounts. Also, if you order multiple products we will also discount your order. Please contact Client Services for more information.
Q. What if the Standard changes after I buy a piece of test equipment?
A. Usually the Standards bodies allow a reasonable amount of time to conform to the new requirements.
Q. Do you have information or keep a library on agency specifications?
Yes, we maintain a complete library of many agency specifications. If we don't have what you need we can provide you with the resources to get it.
Q. Is it true there are some suppliers that are selling equipment that isn't right? Why?
A. Yes. There are many suppliers that sell products that do not meet the Standard. Sometimes they are selling devices that meet old requirements, and they don’t even realize (or care) that the Standard has changed. Other times, they sell equipment that looks right, but doesn’t quite meet the requirement. They do this to save money… they know most clients won’t verify their accuracy.
Q. Can I contact you through e-mail?
A. Yes, you can leave us any type of message at: info@productsafet.com from any on-line service.
Q. What's the easiest way for me to be added to your mailing list?
Go to our website at www.ProductSafeT.com, and then click on "Contact Us".
Q. Who do I contact for parts, manuals and technical information?
A. Call 1-800-806-6236 (USA and Canada only) and a client support representative will be able to assist you. International clients must dial 001-919-469-9434 (International).
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